With the development of Global Healthcare Infrastructure, the use of advanced information technology for healthcare information services, has become an important focus. Therefore, there is a need for strong Healthcare Communication Management System & Healthcare Patient Flow Management to reduce the intensity of healthcare resources and to provide patient with high efficiency and high quality of services.

Healthcare Communication, also known as “Nurse Call System” System uses modern communication and information technology, utilizing TCP/IP based network further extending to mobile apps, to deliver clear and reliable visual and audio intercom function, between the Nurse, Patient, and their family members remotely. Automated HIS Information synchronization will further reduce the work burden of the healthcare staff, they are able to access to the patient information service via Bitcare display terminal and resulting in prompt treatment. Remote communication function provides convenience for the family to virtually visit the patient and also eases the hospital environmental pressure.

Healthcare Patient Flow System, also known as “Queue Management System” uses in controlling outpatient flow, managing the waiting time & serving time, and also enhancing customer experience for multiple service in the organization, example: SMS-Q, Q-Mobile App, Q-Appointment…etc. AMQ-QMS will be the new technology with Cloud-based Queue Management System. All the Q-devices such as Calling Terminal, Ticket Dispenser, Multimedia Queue Display will be online, controlled by AMQ-Core in Cloud solution. System completed with statistical report enable table and graphs of the following input such as Waiting time, Serving time, KPI, and Service provided…etc.